Terms and Conditions
Terms & Conditions
Thank you for choosing Slow Sip Co. We’re committed to delivering a thoughtful, seamless shopping experience.
These terms and conditions apply to all purchases made through our online store.
Placing an Order
To complete an order through our website:
- Ensure you have a valid credit or debit card.
- Browse our curated selection of coffees and accessories.
- Add your chosen items to your cart.
- When ready, proceed to checkout.
- Enter your delivery and payment details. You may also create an account for faster future checkout.
- Review your order carefully to ensure all information is accurate.
- Correct any errors before submitting your order.
- Complete checkout once everything looks correct.
Delivery
We take great care in preparing and shipping your order.
• If your items arrive damaged or appear lost in transit, please contact us as soon as possible.
• We will initiate a claim with the carrier and offer you the choice of a replacement or a full refund.
• Once your order leaves our facility, please allow 3–5 business days for delivery.
Cancellations & Returns
All products available on our site are final sale.
Because our coffee is roasted fresh and crafted in small batches, we are unable to accept returns based on preference or change of mind.
Damaged or Faulty Items
If you receive an item that is damaged or faulty:
• Please contact us within 7 days of delivery.
• Items confirmed to be defective are eligible for a replacement or full refund.
Coffee (ground or whole bean) is a perishable product and is non‑refundable.
If your coffee arrives damaged, please notify us within 48 hours so we can assist you promptly.
Policy Updates
Slow Sip Co. reserves the right to update or modify these terms at any time without prior notice.
Contact Us
If you have any questions or need support, we’re here to help.
Email: info@slowsipco.com
Last Updated: November 1, 2024